Terms & Conditions

Our Contact details

Elmbank Mill, The Charrier, Menstrie, FK11 7BU
Phone: 0131 552 06565 / 020 3174 2502
Email: mail@estairs.co.uk
VAT Registration Number GB 856 8220 05
Company Registration Number SC336128

About Us

Estairs UK LTD are dedicated to your complete satisfaction. We are pleased to receive your emails with suggestions and comment.

Privacy Policy

Estairs UK LTD will not disclose buyers’ information to third parties other than that required to process your order


On receipt of online orders we will forward confirmation that your order has been received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will then indicate acceptance of your order, and issue an invoice which will then indicate a contract between us exists.

Building Regulations

Please note that it is the responsibility of the buyer to check that the staircase purchased is suitable for purpose and meets current building regulations.


Estairs accept orders and payments by phone, mail or on line.
We accept most major credit cards, BACS payments, Paypal or cheques.

Delivery Schedule

Your staircase will normally be despatched to you within 10 business days custom made stairs, and at holiday times however may take a little longer.

Tax Charges

VAT will be charged at the appropriate rate.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Please note that all our staircases are custom items and are therefore not covered for return unless faulty, any return must be in the manufacturers original packaging unless agreed in writing. All carriage charges are at the customers expense.

Refund Policy

Arke Kit Stairs

Kit stairs may be cancelled from the date of order until 14 days after the date of delivery. All goods must be returned as received in their original packaging at the customers expense. On inspection of the returned goods a refund will be issued in full within 14 days.

Custom Staircases

All staircases other than Arke Kit Stairs are custom made to order and therefore may not be cancelled or returned.